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Returns & Exchanges

Need to return or exchange your shoes? It's easy!

If you are not pleased with your purchase, we will be happy to accept a return or exchange as long as the item is in the original condition (unworn, original packaging intact). This is the case for both refunds and exchanges. Exchanges should simply be returned to the address on your receipt with a note stating which item to use as a replacement. We suggest checking our website first for availability of the item for which you wish to exchange. You can send your return/exchange through any shipping service. We do recommend getting a tracking number. If you do not get a tracking number and the package is lost in transit we cannot be held responsible. Free ground shipping back to you will apply on the first exchange for shoes that originally received free shipping. This does not apply to accessories. All other orders may be charged return shipping at posted UPS rates. Exchanges may also be done at our stores. Please call the store for availability of the item before going to the store.

 

Please note that refunds may only be processed using the same method of payment that was originally used on the order. For this reason, PayPal, Google Checkout and Amazon checkout orders may not be returned to our brick-and-mortar stores since we have no means of refunding in the same method of payment. You can send back an item for return or exchange as long as that item is in the original condition (unworn, original packaging intact) within 30 days from date of purchase for a full refund or exchange for an item of the same or lesser price (please note that shipping charges are not refundable). Shoes must be in the condition you received them and in the original box. The original box must not be taped or marred in any way, or the refund will be assessed a $3.00 reboxing fee.

 

Refunds are given in same means as your payment was received. If we ship you an item you did not order or one that arrives damaged or defective, return shipping is absolutely free. Please inspect the item on arrival and report any defect or damage within 3 businesss days in order to remain eligible for return shipping. Fit issues are not considered defects and do not merit return labels. Please note that different brands and styles within brands fit differently. If the error meets the criteria above, we will provide you with a pre-paid UPS label to return the shoes to us. Please note that we do not reimburse for any return shipping, please ask for a return label in case an error is made. Please do not send the shoes back to the manufacturer, we will take care of everything. Shoes will only be refunded if sent to the address on your receipt. For any return/exchange questions/help regarding an order placed through International checkout Inc. please contact International checkout Inc.

Return/Exchange Address:

Shoe Station

720 Executive Park Dr

Mobile, AL 36606

If you would like to exchange your merchandise:

Use the ShoeStation.com address on your receipt, or provide this information to whichever shipping source you use. You can send your return/exchange through any shipping service. We do recommend getting a tracking number in case your merchandise is lost or misplaced by your shipping service.br Please use the white ShoeStation.com box in which your original purchase was shipped. This will greatly expedite your return. If you would like an exchange, please include a copy of your receipt along with a note indicating the item you wish to exchange for. To ensure we have the item you are looking for, we suggest you look on our website for your size and style or email us in advance of shipping your items back

Find the UPS Service Center nearest to you.

Click here to send us an email indicating that you want an exchange. Please note that this is for informational purposes. We do not provide return labels for these exchanges. Once we receive your merchandise we will attempt to make the exchange if the merchandise is available.

For return/exchange procedure, regarding an order placed through International checkout Inc. please contact International checkout Inc.