Orders / Shipping

 
What is the status of my order?

Your order status will be available 24 hours after your order has been placed, by simply going to My Order History.
Are all the items shown on the website in stock and ready to be shipped?


Items shown online are based on computer inventory of our company. The website inventory is the cumulative inventory of all that merchandise. Since the website inventory is updated every 12 hours, there is a slight chance that an item shown on the website might be no longer available when the order is processed. You will not be charged for an item until it is actually shipped. (Our fulfillment rate is among the best in the industry: 98.5%).

If there are multiple items on an order we will ship all the available items unless we have instructions from you to ship all or none.

Why was my order cancelled / rejected?


We reserve the right to cancel/reject your order under certain circumstances including but not limited to:

  • Credit card billing information doesn't pass our anti-fraud check.
  • The location being shipped to does not meet our criteria. Currently we do not offer free shipping to Alaska or Hawaii, nor do we ship directly to countries other than the United States. International orders are placed and shipped through International checkout Inc. www.internationalcheckout.com. (For any customer service issues regarding the order placed through International checkout Inc. please contact International checkout Inc.)
  • The phone number provided with the billing information is not valid.
  • The shipping or billing address is not valid.
  • The item or items ordered, are no longer available, or are defective. (Our fulfillment rate is among the best in the industry: 98.5%)
How long will it be before I receive my order?


We intend for expedited orders placed before 7 AM CST on a business day to ship out the same business day (during holiday periods such as Thanksgiving and Christmas there may be greater lead time needed. Please call first with any questions about lead time during these periods). Although we strive to get your orders out as soon as possible, orders placed after 7 AM CST will most likely ship out the next business day. The expedited shipping is based on UPS and cannot be guaranteed.

The following shipping options are available when you check out.

  • Standard UPS Ground Shipping: (delivery within 4-7 business days-UPS has shipping holidays that will affect delivery times and cannot be avoided unless shipments are placed expedited.): Based on UPS costs by weight and destination (price will show at check-out). Orders exceeding $69.99 will be free of charge (this applies only to orders shipped within the continental United States and does not apply to APO boxes.) Note, the UPS service we use does not ship on Saturday or Sunday. Contact us if you have any questions about delivery time.
  • 3rd Business Day Shipping:

We intend for orders that arrive before 7 AM CST leave the same day. Although we strive to get your orders out as soon as possible, orders placed after 7 AM CST will most likely ship out the next business day. This fee varies and is calculated by UPS and will appear at checkout. (Ranges from $7-15 more than standard shipping.) Note, the UPS service we use does not ship on Saturday or Sunday.
Example: Order placed Thursday night ships Friday. One business day takes the order to Monday, 2nd business day is Tuesday, third is Wednesday. Contact us if you have any questions about delivery time.

  • 2nd Business Day Air Shipping:

We intend for orders that arrive before 7 AM CST leave the same day. Although we strive to get your orders out as soon as possible, orders placed after 7 AM CST will most likely ship out the next business day. This fee varies and is calculated by UPS and will appear at checkout. (Ranges from $15-25 more than standard shipping.) Note, the UPS service we use does not ship on Saturday or Sunday. Example: Order placed Thursday night ships Friday. One business day takes the order to Monday, 2nd business day is Tuesday. Contact us if you have any questions about delivery time.

  • Next BUSINESS Day Air Shipping:

We intend for orders that arrive before 7 AM CST leave the same day. Although we strive to get your orders out as soon as possible, orders placed after 7 AM CST will most likely ship out the next business day. This fee varies and is calculated by UPS and will appear at checkout. (Ranges from $35-80 more than standard shipping.) Note, the UPS service we use does not ship on Saturday or Sunday. We strongly discourage using Next Day Shipping except as a last resort. Example: Order placed Thursday night ships Friday. Next business day takes the order to Monday. Contact us if you have any questions about delivery time.


International Orders: Please contact International checkout Inc.

Do you ship to addresses outside the Continental United States?

Sorry, we do not ship outside of the United States at this time. International orders are placed and shipped through International checkout Inc. www.internationalcheckout.com. (For any customer service issues regarding the order placed through International checkout Inc. please contact International checkout Inc.)
Do you ship to FPO, PO boxes or Military APO addresses?

Now we ship to FPO, PO boxes or Military APO addresses but please note expedited shipping service is not available for these.
Returns/Exchanges  
Need to return or exchange your shoes? It's easy!
  • If you are not pleased with your purchase, we will be happy to accept a return or exchange as long as the item is in the original condition (unworn, original packaging intact). This is the case for both refunds and exchanges.
  • Exchanges should simply be returned to the address on your receipt with a note stating which item to use as a replacement. We suggest checking our website first for availability of the item for which you wish to exchange.
  • You can send your return/exchange through any shipping service. We do recommend getting a tracking number. If you do not get a tracking number and the package is lost in transit we cannot be held responsible.
  • Free ground shipping back to you will apply on the first exchange for shoes that originally received free shipping. This does not apply to accessories. All other orders may be charged return shipping at posted UPS rates.
  • Exchanges may also be done at our stores. Please call the store for availability of the item before going to the store. Please note that refunds may only be processed using the same method of payment that was originally used on the order. For this reason, PayPal, Google Checkout and Amazon checkout orders may not be returned to our brick-and-mortar stores since we have no means of refunding in the same method of payment.
  • You can send back an item for return or exchange as long as that item is in the original condition (unworn, original packaging intact) within 30 days from date of purchase for a full refund or exchange for an item of the same or lesser price (please note that shipping charges are not refundable). Shoes must be in the condition you received them and in the original box. The original box must not be taped or marred in any way, or the refund will be assessed a $3.00 reboxing fee.
  • Refunds are given in same means as your payment was received.
  • If we ship you an item you did not order or one that arrives damaged or defective, return shipping is absolutely free. Please inspect the item on arrival and report any defect or damage within 3 businesss days in order to remain eligible for return shipping. Fit issues are not considered defects and do not merit return labels. Please note that different brands and styles within brands fit differently.
  • If the error meets the criteria above, we will provide you with a pre-paid UPS label to return the shoes to us. Please note that we do not reimburse for any return shipping, please ask for a return label in case an error is made.
  • Please do not send the shoes back to the manufacturer, we will take care of everything. Shoes will only be refunded if sent to the address on your receipt.
  • For any return/exchange questions/help regarding an order placed through International checkout Inc. please contact International checkout Inc.

Return/Exchange Address:

Shoe Station

900 Skyland Blvd E #1C
#7 McFarland Mall
Tuscaloosa, AL 35405

If you would like to exchange your merchandise:

  1. Use the ShoeStation.com address on your receipt, or provide this information to whichever shipping source you use. You can send your return/exchange through any shipping service. We do recommend getting a tracking number in case your merchandise is lost or misplaced by your shipping service.

  2. Please use the white ShoeStation.com box in which your original purchase was shipped. This will greatly expedite your return.

  3. If you would like an exchange, please include a copy of your receipt along with a note indicating the item you wish to exchange for.

  4. To ensure we have the item you are looking for, we suggest you look on our website for your size and style or email us in advance of shipping your items back

International/Global Shipping  
Do you ship internationally?
Credit Card Safety  
Is it safe to use my credit card?

Yes, Shoestation.com is a secure/safe place to shop.
Why is Shoestation.com so safe?

Why is Shoestation.com so safe? Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
You are protected by law:

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.
Privacy policy  
Shoe Stations Privacy policy:
Shoestation.com respects your privacy and is committed to protecting it. We will not sell, trade, or rent any of your personal information to any third party.

We respect the privacy of children. We do not knowingly or intentionally collect personal information from children under age 13. If you are under age 13, we ask that you do not submit any personal information to us. If you are under age 13 and want to shop at Shoestation.com, please ask a parent or guardian to assist you.

All of your transactions are protected by SSL encryption software.

We may also use cookies and IP addresses to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

If you have questions about the security of our website, email us at cs@shoestation.com.
Being a Preferred Customer  
How to become a preferred customer?
In order to become a Preferred Customer, you must first complete the registration form. This information is used to reward loyal customers for their business. By becoming a Preferred Customer, you are able to take advantage of special offers we make available to Preferred Customers about new promotions, fashion trends, etc. It is also more convenient for a Preferred Club Customer to make purchases online.

Established Preferred Customers will occasionally receive information on products, services, and special promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications.

From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

We also send our users site and service announcement updates. We may communicate with you to provide requested services and, in regards to issues relating to your account, via email or phone.

If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way for you to correct, update or remove your personal data provided to us. This can usually be done at the Customer Account maintenance page or by emailing us at cs@shoestation.com.
Free Shipping Promotion Rules  
Free Shipping Promotion Rules.

Orders $69.99 or above qualify for free shipping, if they meet the following criteria:
  • $69.99 must represent the total order value after all applicable discounts, if any.
  • Only orders shipped within continental USA (Not AK, HI, PR) qualify for free shipping.
  • The Free Shipping applies to UPS ground service only.
  • If you select an expedited shipping service you will be charged a shipping fee for that service.

 

Sizing Help
Sizing Help.
   

Length

Width Men's

Width Women's
     
5.5 5½ N Narrow N Narrow
6.5 6½ M Medium M Medium
7.5 W Wide W Wide
8.5 C Narrow 2A or AA Narrow
9.5 D Medium B Medium
10.5 10½ E Wide C or D Wide
11.5 11½ WW, 2E or EE X Wide E, 2E, EE or WW X Wide
12.5 12½ 3E or 4E XX Wide 3E, EEE or 4E XX Wide
13.5 13½        
14.5 14½        

Note: Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannok device, can only approximate your true shoe size. Please also keep in mind the manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.

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Christmas Shipping Schedule  
Will I get my order before Christmas?

UPS Service Requested

Recommended Order by Time/Date

Approximate Delivery Time

UPS Ground 8:00 AM, Monday Dec 16th

3-7 Business Days

3 Day Select 8:00 AM, Wednesday Dec 18th 3 Business Days
2nd Day Air 8:00 AM, Thursday Dec 19th 2 Business Days
Next Day Air 8:00 AM, Friday Dec 20th 1 Business Days
 

 

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free shipping on all orders over $69.99