Orders / Shipping

Your order status will be available 24 hours after your order has been placed, by simply going to My Order History.

Items shown online are based on computer inventory of our company. The website inventory is the cumulative inventory of all that merchandise. Since the website inventory is updated every 12 hours, there is a slight chance that an item shown on the website might be no longer available when the order is processed. You will not be charged for an item until it is actually shipped. (Our fulfillment rate is among the best in the industry: 98.5%).

If there are multiple items on an order we will ship all the available items unless we have instructions from you to ship all or none.

We reserve the right to cancel/reject your order under certain circumstances including but not limited to:

• Credit card billing information doesn't pass our anti-fraud check.
• The location being shipped to does not meet our criteria. Currently we do not offer free shipping to Alaska or Hawaii, nor do we ship directly to countries other than the United States. International orders are placed and shipped through International checkout Inc. www.internationalcheckout.com. (For any customer service issues regarding the order placed through International checkout Inc. please contact International checkout Inc.)
• The phone number provided with the billing information is not valid.
• The shipping or billing address is not valid.
• The item or items ordered, are no longer available, or are defective. (Our fulfillment rate is among the best in the industry: 98.5%)

We intend for expedited orders placed before 7 AM CST on a business day to ship out the same business day (during holiday periods such as Thanksgiving and Christmas there may be greater lead time needed. Please call first with any questions about lead time during these periods). Although we strive to get your orders out as soon as possible, orders placed after 7 AM CST will most likely ship out the next business day. The expedited shipping is based on UPS and cannot be guaranteed.

The following shipping options are available when you check out.

• Standard UPS Ground Shipping: (delivery within 4-7 business days-UPS has shipping holidays that will affect delivery times and cannot be avoided unless shipments are placed expedited.): Based on UPS costs by weight and destination (price will show at check-out). Orders exceeding $59.99 will be free of charge (this applies only to orders shipped within the continental United States and does not apply to APO boxes.) Note, the UPS service we use does not ship on Saturday or Sunday. Contact us if you have any questions about delivery time.
• 3rd Business Day Shipping:

We intend for orders that arrive before 7 AM CST leave the same day. Although we strive to get your orders out as soon as possible, orders placed after 7 AM CST will most likely ship out the next business day. This fee varies and is calculated by UPS and will appear at checkout. (Ranges from $7-15 more than standard shipping.) Note, the UPS service we use does not ship on Saturday or Sunday.
Example: Order placed Thursday night ships Friday. One business day takes the order to Monday, 2nd business day is Tuesday, third is Wednesday. Contact us if you have any questions about delivery time.

• 2nd Business Day Air Shipping:

We intend for orders that arrive before 7 AM CST leave the same day. Although we strive to get your orders out as soon as possible, orders placed after 7 AM CST will most likely ship out the next business day. This fee varies and is calculated by UPS and will appear at checkout. (Ranges from $15-25 more than standard shipping.) Note, the UPS service we use does not ship on Saturday or Sunday. Example: Order placed Thursday night ships Friday. One business day takes the order to Monday, 2nd business day is Tuesday. Contact us if you have any questions about delivery time.

• Next BUSINESS Day Air Shipping:

We intend for orders that arrive before 7 AM CST leave the same day. Although we strive to get your orders out as soon as possible, orders placed after 7 AM CST will most likely ship out the next business day. This fee varies and is calculated by UPS and will appear at checkout. (Ranges from $35-80 more than standard shipping.) Note, the UPS service we use does not ship on Saturday or Sunday. We strongly discourage using Next Day Shipping except as a last resort. Example: Order placed Thursday night ships Friday. Next business day takes the order to Monday. Contact us if you have any questions about delivery time.

International Orders: Please contact International checkout Inc.

Sorry, we do not ship outside of the United States at this time. International orders are placed and shipped through International checkout Inc. www.internationalcheckout.com. (For any customer service issues regarding the order placed through International checkout Inc. please contact International checkout Inc.)

No, we may only ship to a physical address. Our service provider UPS will not deliver to FPO, PO boxes or Military APO addresses.

• If you are not happy with your purchase, we will be happy to accept a return or exchange.
• Exchanges should simply be returned to the address on your receipt with a note stating which item to use as a replacement.
• You can send your return/exchange through any shipping service. We do recommend getting a tracking number.
• Free ground shipping back to you will apply on the first exchange for shoes that originally received free shipping. This does not apply to accessories. All other orders may be charged return shipping at posted UPS rates.
• Exchanges may also be done at our stores. Please call the store for availability of the item before going to the store.
• You can return an item, unworn, in original condition within 30 days from date of purchase for a full refund (please note that shipping charges are not refundable). Shoes must be in the condition you received them and in the original box. The original box must not be taped or marred in any way, or the refund will be assessed a $3.00 reboxing fee.
• If the mistake is ours, return shipping is absolutely free. We will provide you with a pre-paid UPS label to return the shoes to us. Please note that we do not reimburse for any return shipping, please ask for a return label in case an error is made.
• Please do not send the shoes back to the manufacturer, we will take care of everything. Shoes will only be refunded if sent to the address on your receipt.
• For any return/exchange questions/help regarding an order placed through International checkout Inc. please contact International checkout Inc.

1. Use the ShoeStation.com address on your receipt, or provide this information to whichever shipping source you use. You can send your return/exchange through any shipping service. We do recommend getting a tracking number in case your merchandise is lost or misplaced by your shipping service.

2. Please use the white ShoeStation.com box in which your original purchase was shipped. This will greatly expedite your return.

3. If you would like an exchange, please include a copy of your receipt along with a note indicating the item you wish to exchange for.

4. To ensure we have the item you are looking for, we suggest you look on our website for your size and style or email us in advance of shipping your items back

• Find the UPS Service Center nearest to you.
• Click here to send us an email indicating that you want an exchange. Please note that this is for informational purposes. We do not provide return labels for these exchanges. Once we receive your merchandise we will attempt to make the exchange if the merchandise is available.
• For return/exchange procedure, regarding an order placed through International checkout Inc. please contact International checkout Inc.

• We do ship to most of the countries through our partner International checkout Inc.
• Please use the International checkout button on the checkout page.
• International orders are placed and shipped through International checkout Inc. www.internationalcheckout.com. (For any customer service issues regarding the order placed through International checkout Inc. please contact International checkout Inc.)
• Please note any free shipping promotion are not valid on international orders.
• For return/exchange procedure, regarding an order placed through International checkout Inc. please contact International checkout Inc.

Yes, Shoestation.com is a secure/safe place to shop.

Why is Shoestation.com so safe? Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.

Shoestation.com respects your privacy and is committed to protecting it. We will not sell, trade, or rent any of your personal information to any third party.

We respect the privacy of children. We do not knowingly or intentionally collect personal information from children under age 13. If you are under age 13, we ask that you do not submit any personal information to us. If you are under age 13 and want to shop at Shoestation.com, please ask a parent or guardian to assist you.

All of your transactions are protected by SSL encryption software.

We may also use cookies and IP addresses to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

If you have questions about the security of our website, email us at cs@shoestation.com.

In order to become a Preferred Customer, you must first complete the registration form. This information is used to reward loyal customers for their business. By becoming a Preferred Customer, you are able to take advantage of special offers we make available to Preferred Customers about new promotions, fashion trends, etc. It is also more convenient for a Preferred Club Customer to make purchases online.

Established Preferred Customers will occasionally receive information on products, services, and special promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications.

From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

We also send our users site and service announcement updates. We may communicate with you to provide requested services and, in regards to issues relating to your account, via email or phone.

If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way for you to correct, update or remove your personal data provided to us. This can usually be done at the Customer Account maintenance page or by emailing us at cs@shoestation.com.

Orders $59.99 or above qualify for free shipping, if they meet the following criteria:

• $59.99 must represent the total order value after all applicable discounts, if any.
• Only orders shipped within continental USA (Not AK, HI, PR) qualify for free shipping.
• The Free Shipping applies to UPS ground service only.
• If you select an expedited shipping service you will be charged a shipping fee for that service.