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Orders /
Shipping |
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Q: What is the status of my order? |
Your order status will be available 24
hours after your order has been placed, by simply going to
My Order History. |
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Q: Why was my order cancelled / rejected? |
We reserve the right to cancel/reject your
order under certain circumstances including but not limited to:
- Credit card billing information doesn't pass our anti-fraud check.
- The location being shipped to does not meet our criteria. Currently we do not offer free shipping to Alaska or Hawaii, nor do we ship directly to countries other than the United States.
International orders are placed and shipped through International checkout Inc.
www.internationalcheckout.com.
(For any customer service issues regarding the order placed through
International checkout Inc. please contact International checkout Inc.)
- The phone number provided with the billing information is not valid.
- The shipping or billing address is not valid.
- The item or items ordered, are no longer available, or are defective.
(Our fulfillment rate is among the best in the industry: 98.5%)
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Q: How long will it be before I receive my order? |
The following shipping options are
available when you check out. Expedited orders placed before 7 AM CST on a
business day will be shipped out the same day (during holiday periods such as Thanksgiving and Christmas there may be greater lead time needed. Please call first with any questions about lead time during these periods). All other orders will
be shipped out the next business day. The expedited shipping is based on UPS
and cannot be guaranteed.
Standard UPS Ground Shipping: (delivery within 4-7 business days-UPS
has shipping holidays that will
affect delivery times and cannot be avoided unless shipments are placed
expedited.): Based on UPS costs by weight and destination (price will show
at check-out). Orders exceeding $59.99 will be free of charge (this applies
only to orders shipped within the continental United States and does not
apply to APO boxes.) Note, the UPS service we use does not ship on Saturday or Sunday.
Contact us if you have any questions about delivery time.
3rd Business Day Shipping: We intend for orders that arrive before 7 AM CST leave the same day. This fee varies and is calculated by UPS
and will appear at checkout. (Ranges from $5-15 more than standard
shipping.) Note, the UPS service we use does not ship on Saturday or Sunday.
Example: Order placed Thursday night ships Friday. One business day takes the order to Monday, 2nd business day is Tuesday, third is Wednesday.
Contact us if you have any questions about delivery time.
2nd Business Day Air Shipping: We intend for orders that arrive before 7 AM CST leave the same day. This fee varies and is calculated by UPS
and will appear at checkout. (Ranges from $15-25 more than standard
shipping.) Note, the UPS service we use does not ship on Saturday or Sunday. Example: Order placed Thursday night ships Friday. One business day takes the order to Monday, 2nd business day is Tuesday.
Contact us if you have any questions about delivery time.
Next BUSINESS Day Air Shipping: We intend for orders that arrive before 7 AM CST leave the same day. This fee varies and is calculated by UPS
and will appear at checkout. (Ranges from $35-80 more than standard
shipping.) Note, the UPS service we use does not ship on Saturday or Sunday. We strongly discourage using Next Day Shipping except as a last resort. Example: Order placed Thursday night ships Friday. Next business day takes the order to Monday.
Contact us if you have any questions about delivery time.
International Orders: Please contact
International checkout
Inc. |
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Q: Do you ship to addresses outside the Continental United States? |
Sorry, we do not ship outside of the
United States at this time. International orders are placed and shipped
through International checkout Inc.
www.internationalcheckout.com.
(For any customer service issues regarding the order placed through
International checkout
Inc. please contact
International checkout Inc.) |
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Q: Do you ship to FPO, PO boxes or Military APO addresses? |
No, we may only ship to a physical
address. Our service provider UPS will not deliver to FPO, PO boxes or Military APO
addresses. |
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Returns/Exchanges |
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Need to return or exchange your shoes? It's easy! |
- If you are not happy with your purchase, we will be happy to accept a
return or exchange.
- Exchanges should simply be returned to the address on the enclosed
card with a note stating which item to use as a replacement.
- You can send your return/exchange through any shipping service. We do
recommend getting a tracking number.
- Free ground
shipping back to you will apply on the first exchange for shoes that
originally received free shipping. This does not apply to accessories. All
other orders may be charged return shipping at posted UPS rates.
- Exchanges may also be done at our
stores. Please call the store for availability of the item before
going to the store.
- You can return an item, unworn, in original condition within 30 days from
date of purchase for a full refund (please note that shipping charges are
not refundable). Shoes must be in the condition you
received them and in the original box. The original box must not be
taped or marred in any way, or the refund will be assessed a $3.00
reboxing fee.
- If the mistake is ours, return shipping is absolutely free. We will
provide you with a pre-paid UPS label to return the shoes to us. Please
note that we do not reimburse for any return shipping, please ask for a
return label in case an error is made.
- Please do not send the shoes back to the manufacturer, we will take
care of everything. Shoes will only be refunded if sent to the address on
the card provided to you inside the ShoeStation.com box.
- For any return/exchange questions/help regarding an order placed
through International
checkout Inc. please contact
International checkout
Inc.
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If you would like to exchange your merchandise: |
- Use the ShoeStation.com address card attached to your receipt, or
provide this information to whichever shipping source you use. You can
send your return/exchange through any shipping service. We do recommend
getting a tracking number in case your merchandise is lost or misplaced by your shipping service.
- Please use the white ShoeStation.com box in which your original
purchase was shipped. This will greatly expedite your return.
- If you would like an exchange, please include a copy of your receipt
along with a note indicating the item you wish to exchange for.
- Find
the UPS Service Center nearest to you.
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Click here to send us an email indicating that you want an exchange. Please note that this is for informational purposes. We do not provide return labels for these exchanges. Once we receive your merchandise we will attempt to make the exchange if the merchandise is available.
- For return/exchange procedure, regarding an order placed through
International checkout
Inc. please contact
International checkout Inc.
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Credit Card Safety |
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Q: Is it safe to use my credit card? |
Yes, shopping at Shoestation.com is safe. |
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Q: Why is Shoestation.com so safe? |
Why is Shoestation.com so safe? Safe
Technology: Our secure socket layer (SSL) software is the industry standard
and among the best software available today for secure commerce
transactions. It encrypts your credit card number so that it cannot be read
as the information travels over the Internet. |
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You are protected by law: |
Under the Fair Credit Billing Act, your bank cannot hold you liable for more
than $50.00 of fraudulent charges. |
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Privacy policy |
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Shoe Stations Privacy policy: |
Shoestation.com respects your privacy and is committed to protecting it. We
will not sell, trade, or rent any of your personal information to any third
party.
We respect the privacy of children. We do not knowingly or intentionally
collect personal information from children under age 13. If you are under
age 13, we ask that you do not submit any personal information to us. If you
are under age 13 and want to shop at Shoestation.com, please ask a parent or
guardian to assist you.
All of your transactions are protected by SSL encryption software.
We may also use cookies and IP addresses to analyze trends, administer the
site, track users' movements, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally identifiable
information.
If you have questions about the security of our website, email us at
cs@shoestation.com. |
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Being a
Preferred Customer |
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How to become a preferred customer? |
In order to become a Preferred Customer, you must first complete the
registration form. This information is used to reward loyal customers
for their business. By becoming a Preferred Customer, you are able to take
advantage of special offers we make available to Preferred Customers about
new promotions, fashion trends, etc. It is also more convenient for a
Preferred Club Customer to make purchases online.
Established Preferred Customers will occasionally receive information on
products, services, and special promotions. Out of respect for the privacy
of our users we present the option to not receive these types of
communications.
From time to time our site requests information from users via surveys or
contests. Participation in these surveys or contests is completely
voluntary. Contact information will be used to notify the winners and award
prizes. Survey information will be used for purposes of monitoring or
improving the use and satisfaction of this site.
We also send our users site and service announcement updates. We may
communicate with you to provide requested services and, in regards to issues
relating to your account, via email or phone.
If your personally identifiable information changes (such as your zip code),
or if you no longer desire our service, we will endeavor to provide a way
for you to correct, update or remove your personal data provided to us. This
can usually be done at the
Customer Account maintenance page or by emailing us at
cs@shoestation.com. |
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Free
Shipping Promotion Rules |
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Free Shipping Promotion Rules. |
Orders $59.99 or above qualify for free
shipping, if they meet the following criteria:
- $59.99 must represent the total order value after all applicable
discounts, if any.
- Only orders shipped within continental USA (Not AK, HI, PR) qualify for free shipping.
- The Free Shipping applies to UPS ground service only.
- If you select an expedited shipping service you will be charged a
shipping fee for that service.
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Sizing Help |
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Sizing Help. |
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Length |
Width
Men's |
Width Women's |
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55 |
5½ |
N |
Narrow |
N |
Narrow |
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65 |
6½ |
M |
Medium |
M |
Medium |
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75 |
7½ |
W |
Wide |
W |
Wide |
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85 |
8½ |
C |
Narrow |
2A or AA |
Narrow |
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95 |
9½ |
D |
Medium |
B |
Medium |
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105 |
10½ |
E |
Wide |
C or D |
Wide |
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115 |
11½ |
WW, 2E or EE |
X Wide |
E, 2E, EE or WW |
X Wide |
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125 |
12½ |
3E or 4E |
XX Wide |
3E, EEE or 4E |
XX Wide |
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135 |
13½ |
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145 |
14½ |
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