Returns & Exchanges
Need to return or exchange your shoes? It's easy!
Purchases may be returned or exchanged within 60 days of the purchase date and must be new, unused, and contain all original packaging. We will only accept used items if there is an obvious defect. Online purchases can be returned to any of our store locations free of charge. Items purchased at one of our store locations can ONLY be returned at a store location.
Other ways to return online purchases are:
Ship It Back – Call our toll free number to initiate a return. 833-383-SOLE (7653). We will issue a return shipping label at no cost.
PayPal orders: Call our toll free number to initiate a return. 833-383-SOLE (7653). We will issue a return shipping label at no cost. Online purchases made using PayPal can only be processed by calling us and refunds will be credited directly to your PayPal account. We are not able to process PayPal returns in our stores.
Klarna Orders: Call our toll free number to initiate a return. 833-383-SOLE (7653). We will issue a return shipping label at no cost. When an Klarna order is returned in-store will be credited at the full item value directly to the customer. Any outstanding balance due Klarna will still be billed per the Klarna terms. For additional information about returning orders made using Klarna, please visit Klarna’s terms.
Want to exchange instead?
Exchanges can be performed to change the size or color in the exact same style, or to change the style if the exchange item is the exact same price. For an exchange, please call 833-383-SOLE (7653) and an agent will be happy to assist you or visit any of our store locations.